Helpful Info for Residents

Frequently Asked Questions

Helpful info about parking, pets, key entry, taking care of your unit, paying online, and more.

Toilet and Plumbing

Please do not flush anything other than toilet paper down the toilet. Flushable wipes, feminine hygiene products, paper towels, Q Tips and anything other than toilet paper will eventually cause a blockage and a plumber will have to be called to your unit. Please dispose of those items in the trash can next to the toilet. Also please refrain from using any harsh chemicals such as a liquid plumber or drainO, that will damage the plumbing pipes. Do not allow any cooking oil or grease to go down the kitchen sink, please dispose of in your garbage canister.

Filing an Online Maintenance Request

Submit all maintenance requests through your resident portal. Be sure to detail the issue, provide photos if possible, and describe any trouble-shooting steps you have already taken.

Where to Donate Items

Pass on gently used or unwanted items to other guests. At The Medallion our donation spot is located in our Community Closet on the second floor near the elevator. At The Wilson we have a location in the basement across from the washer and dryer. If there are any questions regarding items please reach out.

Height of Garage Door

Our indoor garage door entrance is 8' in clearance

Where is the Printer Station?

We have a shared printer at The Medallion in our Community Closet on the second floor by the elevator. **Coming soon to The Wilson.

Where Do I Take My Garbage and Recycling?

We have a garbage room at The Medallion. It is located on the lower level Parking Garage (Level P) the door to the room is by the overhead garage door. Garbage is on the right and recycling is on the left. At The Wilson the garbage and recycling bins are located in the alley at the back of the building. The recycling is on the left and garbage is on the right. For our other properties there is weekly trash pick up by the city of Madison and bi weekly pick up for recycling. There are brown bins for garbage and green bins for recycling on site. Place your bin out the night before for pick up on Tuesday mornings (this excludes Jenifer St Studios).

How to videos

Concierge Services Menu

Looking for extra cleans, babysitting, discounts, furniture swaps or more? Check out our Extra Services Menu and send us a message to book your services

Weekly Clean

A weekly scheduled full service clean includes replacing linens and towels, cleaning and dusting floors, surfaces and appliances, removing trash and recycling, cleaning and sanitising bathroom and kitchen. -Studio $80, 1BR $130, 2BR $180, 3BR $230

Bi-Weekly Clean

A bi-weekly scheduled full service clean includes all the same amenities as a weekly clean on an every two weeks basis. -Studio $100, 1BR $150, 2BR $200, 3BR $250

Deep Clean

A deep clean is a top to bottom clean that includes all the amenities of a full service clean as well as additional work on interiors of cabinets, drawers, appliances and surfaces that include: baseboards, windows, vents, window blinds, and light fixtures. -$50/hr

Trash Pick Up

Weekly pick up and proper disposal of trash and recycle bags right outside your apartment door. -$40/week

Furniture by Request

Customize your space with adding a desk with chair or swapping out a queen bed for a twin. - $100/one time fee

Extra Linens

Enjoy an extra set of fresh linens during your stay. Fresh linens include an extra fitted and flat sheet for beds, 4 pillow cases, a new duvet, and 2 large bath, hand, and face towels. All units include one set of linens. - $50


Former Montessori teacher is available to nanny for date nights, workdays or more. -$30/hour

Help with Moving/In and Out or Unpacking

We can lend an extra hand to help carry items to and from your apartment unit, and offer unpacking assistance to get settled quickly and effortlessly. Available weekdays. -$100

*Coming Soon* Laundry Service

*Coming Soon* Dog Walking Service

*Coming Soon* Discounted Gym Membership

*Coming Soon* Discounted Meal Kits

We are here to help!